This is only possible if your order has not yet been shipped. Please contact us as soon as possible via info@vanmauz.nl to see what can be done.

Discount codes cannot be combined with each other. You can redeem a maximum of one discount code per order. With automatic discounts, the most advantageous discount for you is automatically applied in your shopping cart!

We usually ship your order (unless stated otherwise) within 1 to 3 business days. After shipping, you will receive a track & trace link to follow your package.

Shipping costs for parcels are €5.95 (NL) and free for orders over €55. Shipping costs for, for example, a letterbox parcel or a parcel to Belgium or other European countries are automatically calculated in your shopping cart.

We currently have the option to pick up from standing. Would you still like to pick up your order? Send us an email: info@vanmauz.nl

Yes, we also ship to Belgium! The delivery time may be slightly longer than within the Netherlands.

1. Enter your email address HERE and click the arrow.
2. You will receive an email with a six-digit verification code. Enter this code.
3. Select your order and choose the item or items you wish to return.
4. Select a return reason and add a comment if desired.
5. Click 'Request return'.

After your request has been approved, you will receive further return instructions by email.

Do you want to exchange a product? Then return your item and place a new order for the desired item.

A pre-order means you can order a bag in advance before it is in stock with us. This way, you are guaranteed your favorite model as soon as it becomes available again.

For each pre-order product, we provide an estimated delivery date. As soon as the bag arrives at our warehouse in Heerenveen, we will ship your order immediately.

Yes, you can. Are you ordering other items in addition to a pre-order bag? Then we will ship your order in one go, as soon as everything is complete.

We consciously choose small print runs and a careful production process. With pre-orders, we prevent overproduction and can keep our collections special—no mass production and no dropshipping.

Should there be any unexpected changes to the planning, we will personally inform you in a timely manner.

Yes, as long as the order has not yet been shipped, you can contact us via customer service. We are always happy to help.

There is only one of all our hairy animal print bags. Some models and/or colors sell out quickly. The same bag will therefore no longer be back in stock. "Buy now or cry later...".

Our bags are carefully produced in our Italian workshop, exclusively for vanMauZ.

More information about the care and warranty of your bag, or how to store your jewellery, can be found HERE.

You can find more information about the maintenance and warranty of your bag, or how to store your jewellery, HERE.